We hope that you are satisfied with your purchase, but should there be any reason that you are not entirely satisfied, you may return your purchases on the following basis;
The goods are unused and in their original packaging.
You tell us within 14 days that you wish to return the items.
You return them to us and provide proof of postage to our workshop address within 14 working days from the date you receive the items.
All our orders are handpicked and packed by one of our team members, that person will have signed your enclosed thank you for your order card. When you placed your order, you will have had a confirmation email confirming exactly what you have ordered. We do not send paper delivery notes any more to help reduce our use of paper. Should your order be any different to your confirmation email please contact us at email@example.com or telephone (Between 9am – 3pm Monday to Friday) 01925 269083.
If you wish to return an order after you have received it, you must inform us within 14 working days. You can do this by emailing firstname.lastname@example.org or by calling on 01925 269083 (Open Monday to Friday 9am to 3pm). Please do not message us through our social media platforms to inform us you wish to return your order as these are not monitored at all times. Please note: We cannot accept any goods to be returned for refund if they have been used or are in a condition other than sent to you originally.
When returning your goods, please ensure the package has been securely sealed and has been packed using the materials we sent them in to prevent damage during transit. Please provide full details including your name, delivery address, telephone number, email address and order number quoted on original order confirmation email.
Please send your returns to the following address:
Seas Bath & Body
3 Wood Lane
Cheshire WA4 3DB
Please note: We recommend you use some form of tracked and insured postage when you return your parcel and retain your proof of postage in case it should go missing in the post. We will not accept liability for returned parcels lost in transit.
What happens next?
When we receive your returns, we will inspect the parcels and initiate the appropriate refund.
We will refund the price you paid for the goods including the initial cost of basic delivery. We will not cover the cost of the postage you might incur to return the goods to us. We reserve the right to deduct an amount from your refund if you have reduced the value of the goods beyond what which is necessary to establish their nature, characteristic or function.
How will we refund you?
We will process your refund accordingly and advise you when we have done so.
Refunds will be made via the same method used for the original payment eg. Card, Paypal, Klarna etc. We will refund your money within 28 days of receiving the goods back to our workshop.
Your statutory rights remain unaffected.
We are sorry if there is a problem with our items. We try to ensure our products are as securely packaged as possible during transit, but our products are handmade and sometimes delicate. Please email us at email@example.com within 14 days of receiving your items with your name, address, order number along with a picture of the damaged item and we’ll try to resolve this as quickly as possible.